Gigamon End of Sale (EOS) and End Of Life (EOL) Policy
Gigamon Inc. (Gigamon) is dedicated to the creation and delivery of high-quality products. To ensure continued innovation, Gigamon may periodically elect to discontinue specific parts or products.
Reasons for discontinuing products vary, but typically include common scenarios, such as:
- Advancements within the industry makes the product or components obsolete
- Market demand for the product no longer justifies development resources required
- Market opportunities shift corporate priorities
- The product has simply reached the end of its technology lifecycle
In order to assist customers and partners in a seamless transition process and to help them understand the role Gigamon plays in helping with migration to alternative Gigamon solutions, we are providing this End of Sale (EOS) and End of Life (EOL) policy.
General EOS/EOL Policy Terms
Gigamon’s discontinuance of a product generally begins with an End of Sale (EOS) announcement made available on the Gigamon customer portal and/or partner portal, providing the Last Sale Date for the EOS product. Gigamon will continue to accept orders for the EOS product, as well as for support and maintenance for such EOS product, until the EOS date. Customers with active support and maintenance agreements for the EOS product may continue to purchase renewals of support and maintenance after the EOS date, but the term of those renewals shall not exceed beyond the End of Life (EOL) date of the EOS product and are subject to the Software Release Policy notes below.
In general support and maintenance is available for: (a) five (5) years following the Last Sale Date for Gigamon hardware and software intended to enable operation of such hardware; and (b) one (1) year following the Last Sale Date for software provided as a separate Gigamon-branded software product, subject to the Software Release Policy notes below.
End of Sale Notice : Gigamon will make commercially reasonable efforts to provide a minimum of six (6) months advance notice by posting on Gigamon Customer Portal and/or Gigamon Partner Portal of the date after which orders for a particular Product (the “EOS Product”), will no longer be accepted (“Last Sale Date”).
EOS Product Orders and Shipment : During the period between the EOS Notice and Last Sale Date, Gigamon will continue to accept orders for the EOS Product, as well as for support and maintenance for such EOS Product. Gigamon may, at its discretion, agree to ship EOS Products after the Last Sale Date, but only if the order is accepted by Gigamon prior to the Last Sale Date.
Renewal of Support and Maintenance for EOS Product : After the Last Sale Date, customers may renew existing support and maintenance agreements, but the term of those renewals shall not extend beyond the End of Life / End of Support Date and are subject to the Software Release Policy notes below.
No Lapse and Reinstatement of Support and Maintenance Allowed : If a customer’s support and maintenance agreement applicable to the EOS Product has lapsed prior to the Last Sale Date without renewal, it may not be reinstated, and no support or maintenance of any kind will be offered for such product after the Last Sale Date.
End of Life / End of Support Date : The date that is(a) five (5) years following the Last Sale Date for Gigamon hardware and software intended to enable operation of such hardware; and (b) one (1) year following the Last Sale Date for software provided as a separate Gigamon-branded software product, subject to the Software Release Policy notes below. Starting on the EOL Date, no further support or maintenance of any kind will be available, and all support will cease, for the EOS Product.
EOS Product Software Release Policy
For customers with an active support and maintenance agreement as of the Last Sale Date, the customer receives the benefit of all operating system software updates and upgrades for twelve (12) months after the Last Sale Date and must upgrade to the last GA Release provided within that 12-month period (“Final Release”).
Customers will receive additional Maintenance Releases and support during the lifecycle of the Final Release, for: (a) 12 months from the Final Release general availability date (“FR Date”) if the release is designated as a “Technology Release” (for which Gigamon offers a limited engineering and technical support life-cycle), or (b) if the release is designated as a “Long-Term Support Release” (for which Gigamon offers a prolonged engineering and technical support life-cycle), (i) for 24 months from the FR Date if the FR Date is before November 1, 2022, or (ii) for 36 months from the FR Date if the FR Date is on or after November 1, 2022.
At the expiration of this period, the customer may receive only Hot Patches for P1 defects on the Final Release software on the EOS Product until the earlier of the expiration of the customer’s support contract or the EOS Product End of Life Date.